We are seeking to appoint a TRIAGE COORDINATOR on an initial part-time freelance contract.
The ideal candidate will be a compassionate mental health professional with strong triage and administration skills that is dedicated to helping provide the highest quality of support to people who work in the creative industries.
Duties include:
- Manage the support inbox and act as the first point of contact for people wanting to access our mental health and wellbeing service
- Answer calls made to the main support telephone line
- Triage new applications for support from clients
- Monitor client session data
- Send out and assess client feedback forms
- Maintain our client and Practitioner databases
- Liaise with partner organisations and prepare monthly usage reports
- Work closely with our Clinical Lead and Counsellor and Coach Network Coordinators to oversee our team of trainee and qualified Counsellors and Coaches
- Advocate for and represent Wellbeing in the Arts in public settings such as events, etc
Person specification
- Must be a trained Counsellor who is registered with a governing body such as the BACP or UKCP and has experience of triage in a professional setting
- An enthusiasm for the provision of mental health support to the creative industries
- A background in the creative industries
- Highly organised and efficient, with the ability to think ahead and take initiative
- Strong administrative skills
- Skilled in Microsoft office and Google Workspace
- Excellent communication skills (verbal and written)
- Can work both self-sufficiently and collaboratively as part of a busy organisation
- Able to manage highly confidential and personal data
- A non-judgmental attitude to mental health issues
- High degree of accuracy and attention to detail
- A fast learner who is flexible, reliable and trustworthy
- A positive, friendly and personable manner
Further information
- This is an initial part-time position, four days per week, the equivalent of 28 hours (ideally fixed days, but there is a degree of flexibility)
- The successful candidate must be based in the UK
Salary
£25 per hour (the equivalent of £36,000 – £45,000 per annum pro rata)
Expressions of interest
If you would like to apply for this position, please email your CV and a covering letter outlining your suitability and reasons for interest in the role to Felixe at admin@wellbeinginthearts.org.uk.
The deadline for applications is 5pm on Friday 30th October 2026.
Online interviews will take place in November.
