We are seeking to appoint a TRIAGE COORDINATOR on an initial part-time freelance contract.
The ideal candidate will be a compassionate mental health professional with strong administration skills who is dedicated to helping us deliver the highest quality of support to people who work in the creative industries.
Duties include:
- Manage the support inbox
- Act as the first point of contact for people wanting to access our mental health and wellbeing service
- Triage applications for support from new clients
- Maintain client and Practitioner spreadsheets
- Prepare monthly usage reports
- Compile feedback reports
- Liaise with partner organisations
- Answer queries from clients and Practitioners
- Monitor the support telephone, text and WhatsApp numbers enquiries made to the main telephone line and via the contact us feature on the website
- Advocate for and represent Wellbeing in the Arts in public settings such as events, etc
Person specification
- Must be a trained Counsellor that is registered with a governing body such as the BACP or UKCP
- An enthusiasm for the provision of mental health support to the creative industries
- A background in the creative industries
- Highly organised and efficient, with the ability to think ahead and take initiative
- Strong administrative skills
- Skilled in Microsoft office, Apple software and emails
- Excellent communication skills (verbal and written)
- Can work both self-sufficiently and collaboratively as part of a busy organisation
- Able to manage highly confidential and personal data
- A non-judgmental attitude to mental health issues
- High degree of accuracy and attention to detail
- A fast learner who is flexible, reliable and trustworthy
- A positive, friendly and personable manner
Further information
- This is an initial part-time position, 21 hours per week, three full days (ideally Monday, Wednesday and Friday, but there is flexibility)
- The role can be performed remotely, but the successful candidate must be able to meet in person on occasion
Salary
£20-25 per hour (the equivalent of £36,000 – £45,000 per annum pro rata)
Expressions of interest
If you would like to apply for this position, please email your CV and a covering letter outlining your suitability and reasons for interest in the role to recruitment@wellbeinginthearts.org.uk.
The deadline for applications is 5pm on Thursday 30th April 2026.
Online interviews will take place in early May.
